Complaints

Our aim is to provide you with a high quality service at all times. Our Company is obliged to attempt to solve any concerns that clients may have with the level of service or products they have received.

We follow an internal complaints and dispute resolution procedure to ensure that complaints raised are resolved quickly and effectively. It is therefore important that should you have any concerns in regards to any of our services or products that you raise these immediately with us.

Should you have any queries or concerns about our work please first communicate these to the person handling your case who will do their best to put things right. If, however, you are still unhappy or are uncomfortable discussing any issues with the person handling your case, you may wish to raise a formal compliant under our complaints – handling procedure, please click here to access a copy.