FAQ

Our fee schedule can be found here Any additional work that is identified during the process will be agreed with you beforehand and costs for this work will be confirmed in writing.  

All fees for work carried out during the equity release process are paid on completion of your case. If your case doesn’t complete for any reason there are no legal costs to pay.

Upon instruction you will receive a welcome call from our dedicated case management team who will also confirm our services in writing. We will continue to update you on at least a weekly basis, and we are available for any support you require.

As part of the legal process you will be visited at home by one our friendly solicitors. This is a non-intrusive process in which we check the paperwork, witness any documentation that needs to be signed and answer any questions you might have. Due to the recent social distancing measures that have been introduced we have implemented a revised client meeting process – details of which you can find here this is designed to keep you safe and give you peace of mind.

Your case could be delayed for a range of reasons. Below we has listed some of those reasons. If any of the reasons below are relevant to your case you will need to provide us requested information as soon as possible. 

If your property is not registered at The Land Registry, we will request your title deeds for inspection. Please post these out to use via recorded delivery. 

If you have an enduring or lasting power of attorney in place appointing someone to act on your behalf, then make us aware of this as quickly as possible. If you have registered the document at the Court of Protection, then we require you to send the original court stamped copy before we can proceed with your case. 

An attorney can only act on your behalf if you do not possess sufficient capacity. In this case we require a note from your doctor to confirm your lack of capacity before moving forward with your case.

We will need to confirm your ground rent and service charges are up to date before proceeding with your case. You will be required to provide the original copy of the lease to the lender’s solicitor. If you have this, please forward a copy of this to us as soon as possible.

If legal ownership of your property is subject to a trust the provider may require details of the trust and may possibly not be able to lend until the trust is revoked or varied using a Deed of Variation. If your property is subject to a trust impacting your ownership of it then you must provide this information to us as quickly as possible.

Need Support?

If you still have questions, or would like to speak with a member of the team then please do get in touch. We would be happy to help!